Assistant Executive, FCR (Readvertisement)

Job Description

Title: Assistant Executive, FCR (Readvertisement)

Company Name: Triangle Services Limited

Vacancy: --

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Bachelor of Arts (BA)
• Bachelor of Commerce (BCom)
• Bachelor of Social Science (BSS)
• Master of Social Science (MSS)

• At most 2 years
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Age 22 to 30 years

Essential Skills:

• Communication: Convey information clearly via phone, chat, email, or face-to-face.

• Active Listening: Understand the customer’s issue fully before responding.

• Empathy: Recognize frustration and respond with care and respect.

• Problem-Solving: Identifying root causes and delivering effective solutions.

• Patience: Stay calm with upset, confused, or repetitive callers.

• Adaptability: Manage evolving issues, systems, and workloads.

• Technical: Proficiency in basic computer literacy & Microsoft Office.

• Detail‑orientation: Strong attention to detail for records, orders, and follow-up notes.

• Time Management: Excellent time management and multitasking in fast-paced settings.

We are looking for some patient, empathetic, and communicative representatives to serve as the primary point of contact for our customers.He/She will be the voice of our brand, responsible for resolving issues, answering product inquiries, and ensuring that every person who reaches out leaves with a positive impression. The ideal candidate is a natural problem-solver who can maintain a professional composure even during challenging interactions.

Core Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

• Resolve complaints and troubleshoot issues efficiently while maintaining a positive and professional demeanor.

• Assist customers with account management, including new connections, relocations, reconnections, refunds, and updates.

• Maintain accurate records of customer interactions and issue resolutions.

• Escalate complex or unresolved issues to supervisors or specialized teams for timely resolution.

• Help customers understand our products, services, and company policies clearly.

• Follow up with customers to ensure complete satisfaction and issue resolution.

• Contribute to driving customer satisfaction, and in some cases, support sales targets or lead generation.

• Any other task assigned by the supervisor.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Benefits are applicable as per the organization`s policy.