Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: A reputed ISP in Bangladesh

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

• Diploma in Computer
• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

• Age 25 to 35 years
• Only Male

• Strong leadership and communication skills

• Ability to handle customer escalations and resolve issues with empathy and professionalism

• Experience with CRM systems and customer service platforms

• Analytical mindset with the ability to improve processes and customer experiences

• Must have good knowledge of computer operations and communications to use call center systems efficiently.

• Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

• The applicants should have experience in the following area(s): ISP

• Oversee the customer care team to deliver top-tier support and satisfaction

• Develop and implement customer service strategies that align with company goals

• Handle escalated customer inquiries and complaints professionally and efficiently

• Analyze customer feedback to improve our services and processes

• Ensure timely responses to customer queries via multiple channels (phone, email, chat)

• Attractive salary package depends on expertise

• Excellent compensation and benefits package with Performance and Yearly

• Bonus, as per the company policy

• Salary Review: Yearly

• Festival Bonus: 2 (Yearly)

• Weekly 1 holiday

• Mobile Bill

• Friendly working environment.