Call Center Executive - International

Job Description

Title: Call Center Executive - International

Company Name: Square Express Limited

Vacancy: 4

Age: 18 to 32 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
• Freshers are also encouraged to apply.

• HSC
• Bachelor of Social Science (Pass)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
• Freshers are also encouraged to apply.

• Age 18 to 32 years
• Only Female

• Strong communication (spoken & written)
• Active listening
• Patience and empathy
• Problem-solving ability
• Basic computer/CRM skills

A call center or customer service role involves handling customer interactions (calls, emails, chat, or social media) on behalf of a company. The goal is to assist customers, solve problems, and maintain a positive brand experience.

You may work in:

• Inbound support (customers call you)

• Outbound calls (sales, follow-ups, surveys)

• Blended roles (both inbound + outbound)

Work environments can include offices, remote setups, or BPO companies.

Key Job Responsibilities

Customer Interaction

• Answer incoming calls, emails, or chats

• Provide accurate information about products/services

• Handle customer inquiries politely and professionally

Problem Solving

• Identify customer issues quickly

• Offer solutions or escalate to the right department

• Follow up to ensure resolution

Complaint Handling

• Manage complaints calmly

• De-escalate angry or frustrated customers

• Maintain professionalism under pressure

Data Entry & Documentation

• Record customer details and interaction history

• Update CRM systems accurately

• Maintain confidentiality of customer data

Sales / Upselling (if required)

• Suggest additional products or services

• Meet sales or conversion targets

Quality & Performance

Meet KPIs like:

• Call handling time

• Customer satisfaction (CSAT)

• First call resolution (FCR)

• Follow company scripts and guidelines

Team Collaboration

• Work with supervisors and other departments

• Participate in training and feedback sessions

Typical Work Conditions

• Shift-based (day/night depending on region)

• Fast-paced environment

• Performance-driven (targets & monitoring)