Call Center Executive & Field Sales Executive - International

Job Description

Title: Call Center Executive & Field Sales Executive - International

Company Name: Square Express Limited

Vacancy: 30

Age: 18 to 32 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies

• HSC
• Bachelor of Social Science (Pass)
• Master of Professional Marketing (MPM)

• 2 to 6 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies

• Age 18 to 32 years

• Strong communication (spoken & written)
• Active listening
• Patience and empathy
• Problem-solving ability
• Basic computer/CRM skills

Job Title: Call Center Executive / Field Sales Executive
Company: Square Express Ltd.
Job Location: Uttara, Dhaka
Total Vacancies: 30

Position-wise Vacancies and Eligibility

• Call Center Executive: 15 positions — Female candidates only.

• Field Sales Executive: 15 positions — Male candidates only.

Job Context

Square Express Ltd., an international courier, cargo and logistics service provider, is seeking enthusiastic and responsible individuals for its Customer Service and Field Sales teams.

Call Center Executives will handle customer inquiries, provide service information, assist with shipment-related concerns and maintain a positive customer experience.

Field Sales Executives will identify business opportunities, visit prospective clients, promote the company’s courier and cargo services and develop long-term customer relationships.

Key Responsibilities — Call Center Executive
Female Candidates Only | Vacancies: 15

• Handle incoming calls, emails, online chats and social media inquiries politely and professionally.

• Provide accurate information about international courier services, shipment booking, tracking and delivery procedures.

• Make outbound calls for customer follow-ups, service inquiries and booking assistance.

• Receive customer complaints, identify concerns and coordinate with the relevant departments for resolution.

• Follow up on pending inquiries and shipment-related issues, keeping customers informed of available updates.

• Maintain accurate records of customer details, inquiries, bookings and communication history.

• Identify customer needs and refer potential business inquiries to the Sales team.

• Maintain confidentiality of customer and shipment information.

• Follow company communication guidelines and customer service standards.

• Coordinate with the Operations and Sales teams to support a smooth customer experience.

Key Responsibilities — Field Sales Executive
Male Candidates Only | Vacancies: 15

• Identify prospective customers and generate leads for international courier, cargo and logistics services.

• Conduct regular field visits to businesses, garment factories, buying houses, exporters, importers and other potential clients.

• Explain the company’s services clearly and recommend suitable shipping solutions based on customer requirements.

• Arrange client meetings and follow up on inquiries, quotations and business proposals.

• Work toward assigned sales targets and contribute to business growth.

• Build and maintain professional relationships with new and existing customers.

• Coordinate with the Customer Service and Operations teams regarding bookings and customer requirements.

• Maintain accurate records of client visits, leads, follow-ups and sales activities.

• Collect customer feedback and share relevant market information with the supervisor.

• Represent Square Express Ltd. professionally during client visits and business communications.

Teamwork and Professional Standards

Employees in both positions will be expected to communicate respectfully, maintain accurate records, follow company policies and participate in relevant training and feedback sessions.

Please Note: The 30 vacancies are divided equally between the two positions: 15 female Call Center Executives and 15 male Field Sales Executives.