In Charge/ Customer Care Executive

Job Description

Title: In Charge/ Customer Care Executive

Company Name: Bangladesh Spine & Orthopaedic Hospital

Vacancy: 05

Age: Na

Job Location: Dhaka (Kallyanpur)

Salary: Negotiable

Experience: --

Published: 2026-08-17

Application Deadline: 2026-09-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

· Receive and respond to patient inquiries through phone calls, email, social media, and in-person interactions with professionalism, empathy, and courtesy.

· Provide accurate information regarding doctors` schedules, hospital services, departments, diagnostic tests, health packages, and appointment availability.

·Manage appointment bookings, rescheduling, and patient coordination while ensuring the appointment system operates efficiently.

·Operate the hospital PABX/switchboard by answering, screening, transferring calls, taking messages, and ensuring prompt communication with relevant departments.

· Welcome and assist patients, visitors, and attendants by providing guidance on admissions, departmental locations, and hospital services.

· Ability to train and coach customer care staff on communication, customer service, and call-handling skills.

· Maintain accurate patient information and update records in the hospital information system while ensuring confidentiality.

· Address patient complaints, concerns, and feedback professionally, ensuring timely resolution and a positive patient experience.

· Promote the hospital`s healthcare services, wellness packages, and value-added offerings to enhance patient engagement and satisfaction.

· Ensure exceptional customer service standards by maintaining professional communication and delivering a positive patient experience at every point of contact.