Facebook Moderator

Job Description

Title: Facebook Moderator

Company Name: Trekmad.com

Vacancy: 4

Age: 20 to 24 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 20 to 24 years
• Only Female

• Experienced in customer support will be preferred.
• Strong verbal communication skills.
• Strong written communication in Bangla & English.
• Convincing ability and customer handling skill.
• Fast typing and basic CRM knowledge.
• Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.
• Ability to multitask and stay calm under pressure.
• Friendly, patient, and problem-solving mindset.

Job Context

We are looking for a smart, energetic, customer-focused, and responsible Facebook Moderator to manage our Facebook Page and online customer interactions. The selected candidate will be responsible for handling customer comments, Messenger inquiries, product-related questions, online orders, complaints, and other social media communications.

The ideal candidate should have a strong understanding of Facebook Page management, Messenger communication, e-commerce customer service, product information, and online order processing. Previous experience in E-commerce, F-commerce, Customer Support, or Facebook Page Moderation will be highly preferred.

Key Responsibilities

• Manage and monitor the company’s Facebook Page, Messenger, comments, and customer inquiries.

• Respond to customer queries promptly regarding products, prices, availability, offers, delivery, and company policies.

• Handle customer complaints, feedback, and service-related issues while ensuring a positive customer experience.

• Receive, verify, and process orders generated through Facebook Messenger and coordinate with the Order Processing/Fulfillment Team.

• Identify potential customers from comments and inbox conversations and support the conversion of inquiries into confirmed orders.

• Maintain updated knowledge of products, including features, specifications, prices, variations, availability, and usage.

• Maintain records of customer inquiries, orders, complaints, pending conversations, and unresolved issues.

• Prepare and maintain daily/weekly reports on inquiries, orders, customer issues, and overall Facebook activity.

• Monitor customer feedback and identify recurring queries or concerns to improve customer service and communication.

• Follow company policies, customer service standards, and data confidentiality requirements.

• Perform other relevant duties assigned by the supervisor/management.

• Over time allowance,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Incentive Based on Sales/KPIs

• Career Growth Opportunities

• Internal recruitment Opportunities

• Opportunity to Work with Fast-growing E-commerce Brands