Facebook Page Moderator

Job Description

Title: Facebook Page Moderator

Company Name: Trekmad.com

Vacancy: 2

Age: 20 to 24 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 20 to 24 years
• Only Female

• Age 20 to 24 years

• Only Female

• Experienced in customer support will be preferred.

• Strong verbal communication skills.

• Strong written communication in Bangla & English.

• Convincing ability and customer handling skill.

• Fast typing and basic CRM knowledge.

• Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.

• Ability to multitask and stay calm under pressure.

• Friendly, patient, and problem-solving mindset.

Job Context

We are looking for a smart, energetic, and customer-focused Facebook Moderator to manage our Facebook Page and online customer interactions. The role involves handling comments, Messenger inquiries, product queries, customer complaints, and online orders while ensuring a positive customer experience. Experience in E-commerce, F-commerce, Customer Support, or Facebook Page Moderation will be preferred.

Key Responsibilities

• Manage the company’s Facebook Page, Messenger, comments, and customer inquiries.

• Respond promptly to product, price, availability, offer, delivery, and policy-related queries.

• Handle customer complaints and ensure a positive customer experience.

• Receive, verify, and process orders through Facebook Messenger.

• Identify potential customers and convert inquiries into confirmed orders.

• Maintain updated knowledge of products, prices, offers, and availability.

• Maintain records of customer inquiries, orders, complaints, and pending issues.

• Prepare daily/weekly reports on customer interactions and Facebook activities.

• Monitor customer feedback and report recurring issues or concerns.

• Follow company policies, service standards, and data confidentiality guidelines.

• Perform other duties assigned by the supervisor/management.

• Performance bonus,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Incentive Based on Sales/KPIs

• Career Growth Opportunities

• Internal recruitment Opportunities

• Opportunity to Work with Fast-growing E-commerce Brands