E-commerce Customer Support Executive
Job Description
Title: E-commerce Customer Support Executive
Company Name: AP.com.bd
Vacancy: 1
Age: 20 to 24 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Published: 1-01-01
Application Deadline: 2026-10-19
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Skills Required: Communication and interpersonal skill, Cross Sell, Flexibility and Adaptability, Online sales, Time Management and Prioritization, Upsell
Additional Requirements:
- Age 20 to 24 years
- Only Female
Must be well-presented and confident in customer interactions.
Experienced customer support will be an advantage
Fast typing and basic CRM knowledge.
Familiarity with Shopify, Idesk, Meta Business Suite, and online order management.
Ability to multitask and stay calm under pressure.
Friendly, patient, and problem-solving mindset
Responsibilities & Context:
Ap.com.bd is a growing E-commerce organization specializing in trendy and high-quality fashion accessories. We pride ourselves on delivering an excellent shopping experience — both online and offline — with fast support, engaging social media presence, and customer satisfaction at our core.
Job Summary
We are looking for a proactive, creative, and customer-focused individual to join our team as a Tele Sales & Customer Support Executive. You will be the voice of Ap.com.bd on our digital platforms — keeping our community safe, engaged, and informed while ensuring every customer gets prompt and friendly support.
Job Responsibilities
Handle customer inquiries via WhatsApp, email, and phone.
Handle inbound & outbound customer calls for sales and support.
Guide customers through product selection, ordering, and after-sales processes.
Solve issues related to delivery, product quality, and returns.
Provide after-sales support to ensure customer satisfaction
Maintain accurate records of customer queries and resolutions.
Update order status and follow up regularly
Follow up to ensure customer satisfaction.
Cooperate with different sales campaigns.
Job Other Benifits:
- Performance bonus,Over time allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Growth opportunities in a fast-expanding E-Commerce Organization.
Supportive & creative work environment.
Internal Recruitment opportunities.
Learn and Skill development opportunities
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
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