Customer Service Specialist

Job Description

Title: Customer Service Specialist

Company Name: OLO CARE LIMITED

Vacancy: 01

Age: 26 to 35 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 1 to 3 years

• Bachelor/Honors

• 1 to 3 years

• Age 26 to 35 years

Job Responsibilities:

• Welcome and assist customers professionally through phone calls, WhatsApp, social media, and in-person interactions.

• Maintain strong customer relationships through regular follow-up and support.

• Respond to customer inquiries and provide accurate information about products, services, and business opportunities.

• Record, organize, and update customer information in company databases.

• Prepare sales reports, analyze customer trends, and generate statistical data to support business decisions.

• Monitor customer feedback and recommend improvements to enhance customer satisfaction.

• Coordinate with sales and marketing teams to ensure smooth customer service operations.

Requirements:

• Previous experience in customer reception, customer service, or client relationship management.

• Strong communication and interpersonal skills.

• Ability to conduct sales analysis and prepare statistical reports.

• Good knowledge of Microsoft Excel, Google Sheets, and basic reporting tools.

• Strong organizational and problem-solving abilities.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in the beauty, skincare, cosmetics, or direct sales industry.

• Knowledge of CRM software and customer management systems.

• Ability to communicate in both Bengali and English.