Customer Support Representative (Health Care)

Job Description

Title: Customer Support Representative (Health Care)

Company Name: Byte Trek Ltd.

Vacancy: 5

Age: Na

Job Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 25000 - 30000 (Monthly)

Experience: --

Published: 2026-09-04

Application Deadline: 2026-10-04

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Byte Trek Ltd. is a leading BPO provider specializing in back-office support for healthcare industries in the US. We are looking for Fluent English Speaking Customer Care Representatives to join our growing team. Our mission is to deliver outstanding service by providing accurate and prompt assistance to patients and ensuring their satisfaction with our healthcare partners.

Key Responsibilities:

• Handle incoming calls from prospective patients with professionalism and empathy.

• Provide excellent customer support by delivering precise information and addressing inquiries promptly.

• Identify patients' needs, clarify information as needed, and offer appropriate solutions to meet their concerns.

• Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.

• Maintain accurate and timely records of patient interactions in our system.