Patient Billing Support Executive – Night Shift

Job Description

Title: Patient Billing Support Executive – Night Shift

Company Name: Byte Trek Ltd.

Vacancy: 5

Age: At least 18 years

Job Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center

• A Level

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center

• Age At least 18 years
• Only Male

• Must be fluent in spoken and written English.

• Must have excellent pronunciation, clear voice, and professional phone manners.

• Must be confident in handling international phone calls.

• Ability to handle sensitive conversations with patience and professionalism.

• Strong problem-solving and conflict resolution skills.

• Good knowledge of Microsoft Office, especially Excel.

• Good working knowledge of Google Workspace, including Google Drive and Google Sheets.

• Must be comfortable working full night shift from office.

• Must be willing to follow the US holiday calendar.

• Basic knowledge of US medical billing, insurance terminology, or revenue cycle process will be preferred.

• Must be punctual, responsible, and able to work under supervision.

We are looking for fluent English-speaking Patient Advocates / Patient Billing Support Executives to join our Revenue Cycle Support team. The selected candidates will communicate with patients in the USA regarding medical bills, account-related questions, payment information, and financial guidance.

This is a fully night shift, office-based position. Candidates must be comfortable working according to US business hours and handling sensitive patient financial conversations with professionalism, patience, and clear communication.

Working Hours

7:00 PM to 3:30 AM
Monday to Friday

Holiday Policy

This position will follow the US holiday calendar only.
Bangladesh local government holidays will not be applicable for this role.

Job Responsibilities

• Call patients in the USA regarding medical bills, account balances, payment options, and financial guidance.

• Answer patient questions related to billing, accounts, and payment processes in a professional manner.

• Handle sensitive financial conversations with patience, empathy, and confidentiality.

• Maintain clear and professional communication over the phone.

• Update patient/account information accurately in the required system or spreadsheet.

• Work with Microsoft Excel, Google Sheets, Google Drive, and other office tools as needed.

• Follow company guidelines, scripts, and client instructions while communicating with patients.

• Escalate complex issues to the appropriate supervisor or team when necessary.

• Maintain proper documentation of calls, notes, and follow-up actions.

• Meet daily and weekly performance expectations.

• Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

1. Dinner will be provided by the office.

2. Night allowance will be provided.

3. Yearly salary increment based on performance.

4. Performance-based career growth opportunity.

5. Professional training will be provided.

6. Friendly and professional work environment.