Customer Service Executive (CS)

Job Description

Title: Customer Service Executive (CS)

Company Name: mockup

Vacancy: --

Age: 20 to 35 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency
• Freshers are also encouraged to apply.

• Age 20 to 35 years
• Only Female

• Excellent verbal and written communication skills.

• Strong client handling and relationship management skills.

• Smart, confident, professional, and presentable personality.

• Good understanding of customer psychology and professional communication.

• Strong problem-solving and decision-making abilities.

• Excellent coordination and follow-up skills.

• Ability to handle multiple clients and tasks simultaneously.

• Ability to work under pressure and meet deadlines.

• Positive attitude, patience, and a strong sense of responsibility.

• Proficiency in MS Office, Google Workspace, and basic digital communication tools will be an advantage.

• Previous experience in a Creative Agency, Advertising Agency, Digital Marketing Agency, or similar environment will be preferred.

• Freshers with strong communication and client-handling potential are also encouraged to apply.

• Communicate with clients regularly and maintain professional relationships.

• Understand client requirements and communicate them clearly to the creative team.

• Handle client queries, feedback, complaints, and requests professionally.

• Coordinate with the Creative Team to ensure timely completion of client projects.

• Follow up on project progress and provide regular updates to clients.

• Maintain strong relationships with both new and existing clients.

• Identify potential sales opportunities and assist in client conversion.

• Maintain proper records of client communication, meetings, and follow-ups.

• Identify client-related issues and coordinate with the relevant team for quick resolution.

• Perform any other duties assigned by management related to Customer Service and Client Management.

• Full Lunch

• Evening Snacks

• Unlimited Tea & Coffee

• Mobile Bill

• KPI Bonus

• Sales Commission

• Yearly Performance Bonus

• Travel Allowance