Sr. Executive / Asst. Manager - Customer Service, Property Security Management

Job Description

Title: Sr. Executive / Asst. Manager - Customer Service, Property Security Management

Company Name: building technology & ideas ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience: --

Published: 2026-09-01

Application Deadline: 2026-10-01

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

·  Serve as the primary point of contact for clients regarding PSM service-related queries, requests, and concerns.

·  Maintain regular communication and strong professional relationships with clients and project committees.

·  Receive, record, follow up, and ensure timely resolution of customer complaints and service requests.

·  Coordinate with PSM Operations and other relevant departments to ensure smooth service delivery.

·  Monitor pending and critical issues and escalate them to management when necessary.

·  Maintain proper records of client communications, complaints, service requests, and resolutions.

·  Collect customer feedback and identify areas for service improvement.

·  Monitor contract/service renewal requirements and follow up with clients accordingly.

·  Identify potential additional service requirements and refer qualified opportunities to the Sales team.

·  Prepare and submit regular reports on customer complaints, service status, pending issues, feedback, and renewal status.

·  Coordinate with internal departments to ensure timely communication and fulfillment of client requirements.

·  Support client retention by proactively addressing customer concerns and maintaining service satisfaction.

• Pick & Drop facility

• Salary Review: Yearly based on performance

• Festival Bonus: 2(Yearly)

• Earn leave encashment

• Gratuity scheme

• Lunch & Mobile allowance

• Welfare fund

• Paternity leave

• Time off facility

• Weekly Holidays: Friday & Alternative Thursday