Customer Relationship Manager

Job Description

Title: Customer Relationship Manager

Company Name: Bdeshishop

Vacancy: 5

Age: 17 to 30 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 12000 - 20000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Call Center, Cellular Phone Operator
• Freshers are also encouraged to apply.

• HSC

• 2 to 6 years
• The applicants should have experience in the following business area(s): Call Center, Cellular Phone Operator
• Freshers are also encouraged to apply.

• Age 17 to 30 years
• Only Female

• Lead, supervise and manage the Customer Relationship & Sales team to achieve assigned sales targets.

• Plan and monitor daily, weekly and monthly sales activities, targets and team performance.

• Monitor customer inquiries, calls, messages, lead follow-ups and sales conversion.

• Ensure professional and timely communication with new and existing customers.

• Develop and implement strategies to increase sales, improve conversion rates and retain customers.

• Monitor the complete customer journey from inquiry and follow-up to order confirmation and post-sales support.

• Supervise order confirmation, order processing and coordination with relevant operational teams.

• Handle important, complex and escalated customer complaints and ensure timely resolution.

• Maintain strong relationships with customers and ensure a high standard of customer satisfaction.

• Train, guide, motivate and evaluate team members to improve individual and overall team performance.

• Analyze sales, customer service and team performance data to identify opportunities for improvement.

• Prepare and submit daily, weekly and monthly sales and customer relationship reports to management.

• Coordinate with Marketing, Order Processing, Delivery, Accounts and other relevant departments for smooth operations.

• Identify operational challenges and take appropriate corrective actions to improve efficiency.

• Ensure proper maintenance and accuracy of customer information, order records and sales data.

• Monitor team discipline, work quality, attendance and overall productivity.

• Ensure that company policies, sales procedures and customer service standards are properly followed.

• Contribute to sales planning, promotional activities and customer retention initiatives.

• Perform any other sales, customer relationship and operational responsibilities assigned by management.