Manager – Digital Commerce & Customer Care

Job Description

Title: Manager – Digital Commerce & Customer Care

Company Name: JK Lifestyle Ltd

Vacancy: 1

Age: 36 to 45 years

Job Location: Dhaka (Aftabnagar)

Salary: Negotiable

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

Published: 2026-09-17

Application Deadline: 2026-10-17

Education:

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA)

Requirements:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

Skills Required: Call Center Operation,Critical and analytical thinking,Customer Service Quality Control,Digital Marketing (Social Media Marketing),ITES or BPO industry,Strategic Decision Making

Additional Requirements:

• Age 36 to 45 years
• Only Male

Responsibilities & Context:

Ultimate Organic Life Limited, a concern of JK Lifestyle Limited is looking for a dynamic, customer-focused, and commercially driven Manager – Digital Commerce & Customer Care to lead the company’s digital commerce operations and customer experience function.

Job Responsibilities:

Lead Digital Commerce & Customer Care operations and ensure smooth day-to-day execution.

Manage online sales operations, order flow, order confirmation and customer communication.

Monitor sales, order volume, conversion, cancellation, return, response time and service-level KPIs.

Lead and develop the Customer Care / Call Center team to deliver quality customer service.

·  Ensure timely and accurate order management from order receipt to fulfilment coordination.

·        Coordinate with Warehouse, Supply Chain, Sales, Marketing and Finance teams to resolve operational issues.

·        Monitor customer complaints, service gaps and recurring issues and implement corrective actions.

·        Improve customer experience, repeat purchase, retention and conversion through data-driven initiatives.

·        Develop daily, weekly and monthly digital commerce and customer care reports.

·        Monitor team productivity, quality, attendance and KPI achievement.

·        Support website/e-commerce process improvement, campaign execution and operational readiness.

·        Ensure SOP, data accuracy, customer privacy and company policy compliance.

·        Analyzes website/app traffic, conversion funnels and drop-off points to identify friction areas and implement data-driven fixes to boost conversion rate.

·        Plans and executes seasonal campaigns, flash sales, discount events and loyalty/repeat-purchase programs to maximize order volume and average order value (AOV).

·        Reports on online sales growth initiatives, campaign ROI and key conversion metrics to the Head of Digital Commerce & Customer Care on a regular basis.

Job Other Benifits:

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

* Employee discount in Product/Test/Restaurant

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre