Product Knowledge & Sales Trainer

Job Description

Title: Product Knowledge & Sales Trainer

Company Name: JK Lifestyle Ltd

Vacancy: 1

Age: 35 to 40 years

Job Location: Dhaka (Aftabnagar)

Salary: Negotiable

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

• Bachelor of Science (BSc) in Food & Nutrition
• Master of Science (MSc) in Food & Nutrition

• 4 to 8 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

• Age 35 to 40 years

Ultimate Organic Life Limited, a concern of JK Lifestyle Limited is looking for Product Knowledge & Sales Trainer, To design and deliver structured training across three core areas — food and nutrition knowledge, soft skills, and sales capability — for UOL employees, ensuring frontline staff can accurately advise customers, communicate professionally, and drive sales performance in line with company standards.

Job Responsibilities

• Lead Digital Commerce & Customer Care operations and ensure smooth day-to-day execution.

• Manage online sales operations, order flow, order confirmation and customer communication.

• Monitor sales, order volume, conversion, cancellation, return, response time and service-level KPIs.

• Lead and develop the Customer Care / Call Center team to deliver quality customer service.

• Ensure timely and accurate order management from order receipt to fulfilment coordination.

• Coordinate with Warehouse, Supply Chain, Sales, Marketing and Finance teams to resolve operational issues.

• Monitor customer complaints, service gaps and recurring issues and implement corrective actions.

• Improve customer experience, repeat purchase, retention and conversion through data-driven initiatives.

• Develop daily, weekly and monthly digital commerce and customer care reports.

• Monitor team productivity, quality, attendance and KPI achievement.

• Support website/e-commerce process improvement, campaign execution and operational readiness.

• Ensure SOP, data accuracy, customer privacy and company policy compliance.

• Analyzes website/app traffic, conversion funnels and drop-off points to identify friction areas and implement data-driven fixes to boost conversion rate.

• Plans and executes seasonal campaigns, flash sales, discount events and loyalty/repeat-purchase programs to maximize order volume and average order value (AOV).

• Reports on online sales growth initiatives, campaign ROI and key conversion metrics to the Head of Digital Commerce & Customer Care on a regular basis.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2