Executive-Telesales

Job Description

Title: Executive-Telesales

Company Name: Aerovista Tours and Travels

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Immigration/Visa Processing

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Immigration/Visa Processing

• Age 20 to 30 years
• Only Female

• Make regular outbound sales calls to new, existing and prospective customers from company-provided and self-generated leads.

• Receive and handle inbound sales inquiries professionally and convert inquiries into confirmed sales.

• Contact customers through phone, WhatsApp, Messenger, email and other approved communication channels.

• Understand customer travel requirements and identify opportunities to sell relevant services.

• Promote and sell Aerovista Tours & Travels services, including:

  • International and domestic air tickets

  • Tourist visa processing services

  • Hotel reservations

  • Holiday and customized tour packages

  • Umrah packages

  • Other travel-related services

• Maintain continuous follow-up with potential customers until the lead is converted, closed or properly classified.

• Prepare and communicate quotations, promotional offers and service information to prospective customers.

• Handle customer objections relating to price, service charges, travel dates, competitors and other concerns professionally.

• Cross-sell and upsell relevant travel products to existing customers.

• Reconnect with previous customers and inactive leads to generate repeat and referral business.

• Generate new leads through personal networks, referrals, database calling and other approved sales activities.

• Maintain accurate daily records of calls, inquiries, quotations, follow-ups, conversions and lost leads.

• Update CRM/sales database with complete customer information and follow-up status.

• Coordinate with Air Ticketing, Visa, Tour, Hotel and Operations teams to ensure accurate information is provided to customers.

• Follow up on quotations and pending payments and support timely collection from customers.

• Achieve assigned daily, weekly and monthly sales, conversion and revenue targets.

• Maintain professional customer relationships to encourage repeat business and referrals.

• Submit daily and weekly telesales performance reports to management.

• Participate in sales campaigns, promotional activities and special customer-acquisition initiatives when required.