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Executive - Member Retention
Job Description
Title: Executive - Member Retention
Company Name: Bikroy Marketplace Ltd.
Vacancy: 1
Age: At least 22 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, E-commerce, E-commerce Startup
Published: 2026-09-17
Application Deadline: 2026-10-17
Education:
- Bachelor/Honors
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, E-commerce, E-commerce Startup
Skills Required: Customer Care,Customer Retention,Customer Service,Expertise on Customer Relationship Management (CRM) handling.,Telemarketing,Telesales
Additional Requirements:
- Age At least 22 years
Responsibilities & Context:
Drive membership renewals and achieve assigned monthly, quarterly, and annual retention and revenue targets.
Responsible for recovering churned members and reactivating inactive accounts.
Responsible for maintaining regular communications with the members over the phone/visit to ensure revenue targets are met.
Build and maintain strong relationships with assigned members through regular phone calls, virtual meetings, and field visits where required.
Identify upselling and cross-selling opportunities to maximize customer lifetime value.
Effectively utilize CRM systems to manage customer interactions, track engagement history, monitor renewal pipelines, and maintain accurate customer records.
Serve as the primary point of contact for customers, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
Maintain KPI dashboards, renewal forecasts, pipeline reports, revenue reports, and account performance summaries.
Ensure compliance with company policies, CRM processes, and service quality standards.
Ensure Monthly/ Quarterly KPIs (acquisition & revenue targets) are met as per the department’s expectations.
Identify recurring customer pain points and collaborate with cross-functional teams to implement sustainable process improvements.
Job Other Benifits:
- Insurance,Performance bonus,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
