Customer Service / Call Center Executive

Job Description

Title: Customer Service / Call Center Executive

Company Name: Biddabari

Vacancy: 20

Age: Na

Job Location: Sirajganj (Kazipur)

Salary: Tk. 15000 - 30000 (Monthly)

Experience: --

Published: 2026-09-17

Application Deadline: 2026-10-17

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

This organization is an education organization providing students with services related to courses, classes, examinations, and admissions. We are looking for a skilled and communicative Customer Service / Call Center Executive Executive to join our customer service team, someone capable of handling both inbound and outbound calls.

Key Responsibilities

Customer Service:

• Handle incoming calls from students and provide accurate information and necessary support.

• Assist students with course-related services, class schedules, examinations, payments, routines, and other service-related queries.

• Listen to students' problems and provide appropriate solutions in a professional and friendly manner.

• Escalate complex issues to the relevant department and ensure proper follow-up.

• Maintain a positive and professional relationship with students.

• Record and update call-related information accurately.

• Follow the organization's standard call handling and customer service procedures.

• Ensure a smooth and positive service experience for students.

Admission Counseling:

• Make outbound calls to prospective students and parents regarding Biddabari's courses and admission opportunities.

• Provide accurate information about courses, classes, examinations, fees, and admission procedures.

• Understand students' requirements and recommend suitable courses accordingly.

• Follow up regularly with prospective students and admission leads.

• Assist interested students throughout the admission process.

• Maintain and update lead information, follow-up records, and admission data.

• Work toward achieving individual and team admission targets.

• Maintain professional communication with students and parents.

• T/A,Over time allowance,Profit share,Performance bonus,Gratuity