Front Desk Executive/Customer Relationship Executive

Job Description

Title: Front Desk Executive/Customer Relationship Executive

Company Name: SM_Enterprise

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Garments

• Bachelor/Honors

• Eligibility: Bachelor's degree or relevant educational qualification.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Garments

• Age 25 to 35 years

• 1-3 years of experience in front desk, receptionist, customer service, or administrative roles.

• Excellent verbal and written communication skills.

• Good interpersonal and customer-service skills.

• Proficiency in Microsoft Office and basic computer applications.

• Pleasant personality with a professional appearance.

• Strong organizational and multitasking abilities.

• Ability to work independently and as part of a team.

Department : HR & Facilities Management

Reports To : Head of HR & Facilities Management

Job Summary:

We are looking for a friendly, professional, and well-organized Front Desk Executive/Customer Relationship Executive to manage reception activities and provide excellent customer service. The ideal candidate will be responsible for welcoming visitors, handling calls and inquiries, coordinating with internal departments, and ensuring smooth day-to-day front desk operations.

Responsibilities & Context:

• Greet and welcome guests, visitors, and clients in a professional manner.

• Answer, screen, and transfer incoming phone calls.

• Handle visitor inquiries and provide accurate information.

• Manage visitor registration and maintain front desk records.

• Receive and distribute mail, courier items, and documents.

• Coordinate with different departments regarding visitors, meetings, and appointments.

• Schedule and manage meeting rooms when required.

• Maintain a clean, organized, and professional reception area.

• Handle basic administrative and clerical tasks.

• Maintain confidentiality of company and visitor information.

• Assist with office coordination and other administrative activities as assigned.

• Ensure a high standard of customer service and professional communication at all times.

• Free Lunch

• Mobile bill.

• TA/DA

• Festival Bonus

• Yearly salary review