Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Bibaha Bondhon Marriage Media Consultancy Firm

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Consulting Firms, Call Center
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Consulting Firms, Call Center
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

Bibaha Bondhon is looking for two Customer Service Executives to support its client service team. The successful candidates will handle client inquiries, explain services, manage client profiles, and maintain regular follow-ups with professionalism and discretion.

• Respond to client inquiries through phone calls, WhatsApp, Facebook Messenger, and in-person visits.

• Provide accurate information about services, packages, fees, and registration procedures.

• Collect, maintain, and update client biodata, preferences, and relevant information accurately.

• Assist the team in coordinating suitable profiles based on client preferences.

• Maintain strict confidentiality when handling personal and sensitive client information.

• Schedule and coordinate client appointments and meetings.

• Handle client feedback and complaints professionally and escalate issues when necessary.

• Clear and professional verbal and written communication skills in Bangla.

• Basic proficiency in MS Word and Excel.

• Strong listening skills and the ability to handle client concerns patiently.

• Ability to work collaboratively and maintain punctuality & professional conduct.

Working Hours and Weekly Holiday

• Office hours: 10:00 AM–6:00 PM.

• One weekly holiday.

Interested candidates are requested to apply through Bdjobs with an updated CV.