Patient Counselor – Patient Care & Coordination

Job Description

Title: Patient Counselor – Patient Care & Coordination

Company Name: Concord Stem Cell Ltd.

Vacancy: 02

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

Published: 2026-09-20

Application Deadline: 2026-10-20

Education:

• Bachelor's degree in Psychology, Public Health, Healthcare Management, Pharmacy, Life Sciences or a related field.

• Candidates from other disciplines with relevant healthcare counselling, patient-care or customer-service experience may also be considered.

• Age 25 to 35 years

Experience Requirements

• 1–3 years of relevant experience in a hospital, clinic, diagnostic center, healthcare organization, patient care, counselling, customer service or healthcare sales environment is preferred.

• Fresh graduates with excellent communication skills and a strong interest in healthcare may also be considered.

Required Skills & Competencies

• Excellent communication skills in Bangla and English.

• Strong interpersonal and counselling skills.

• Empathy, active listening and patient-focused attitude.

• Excellent telephone and WhatsApp communication skills.

• Strong patient follow-up and relationship-management skills.

• Good organizational and time-management abilities.

• Basic computer and MS Office skills.

• Experience with CRM/HIS or patient-management software is an advantage.

• Ability to work under pressure and manage multiple patients simultaneously.

• Professional attitude, appearance and behavior.

• Strong teamwork and coordination skills.

• Ability to communicate healthcare information clearly and responsibly.

Important Professional & Ethical Requirements

The candidate must:

• Maintain strict patient confidentiality.

• Follow CSCL-approved clinical and operational SOPs.

• Communicate only accurate and approved treatment information.

• Refer clinical questions regarding diagnosis, suitability, risks, benefits or alternatives to the treating physician.

Job Summary

Concord Stem Cell Limited (CSCL), a DGDA-approved and cGMP-compliant stem cell manufacturer and treatment center in Bangladesh, is seeking a Patient Counselor to join our Patient Care / Clinical Operations team. The selected candidate will be responsible for communicating with prospective and existing patients, explaining doctor-recommended treatment plans and procedures in a clear and patient-friendly manner, coordinating appointments, conducting systematic follow-ups, maintaining patient records, and ensuring a smooth patient experience throughout the treatment journey. The ideal candidate should have excellent communication and interpersonal skills, empathy, strong follow-up ability, and an interest in healthcare and regenerative medicine.

Key Responsibilities

• Handle patient enquiries received through telephone, WhatsApp, social media, walk-ins and other communication channels.

• Understand patients' concerns and appropriately coordinate them with the relevant department or consultant.

• Explain CSCL's consultation process, appointment procedures and available services.

• Explain doctor-recommended treatment plans, procedures, preparation requirements and follow-up schedules in simple and understandable language.

• Provide accurate information regarding approved treatment packages, prices, discounts and payment procedures.

• Conduct regular follow-up with patients after consultation and assist them in scheduling recommended treatments.

• Confirm appointments and provide appointment reminders.

• Follow up with postponed, cancelled and missed appointments.

• Coordinate between patients, doctors, nurses, reception, billing and other relevant departments.

• Maintain professional relationships with patients and their attendants.

• Handle patient concerns and complaints professionally and escalate clinical or operational issues to the appropriate authority.

• Collect patient feedback and communicate relevant feedback to management.

• Maintain accurate patient enquiry, counselling, appointment and follow-up records in the CRM/HIS or designated database.

• Track patient journey from Lead → Appointment → Consultation → Treatment → Follow-up.

• Coordinate with the Sales & Marketing team regarding digital and offline patient leads.

• Maintain confidentiality of all patient and organizational information.

• Assist in patient education using CSCL-approved educational materials.

• Follow all applicable CSCL clinical, operational, communication and patient-service SOPs.

• Perform any other responsibilities assigned by the management related to patient care and coordination.

• Salary is Negotiable, based on qualification and experience.

• Structured orientation and training in regenerative medicine and CSCL service.

•  Professional development opportunities.

• Opportunity to work in a specialized regenerative medicine environment.

• Collaborative multidisciplinary healthcare environment.

• Other benefits as per company policy.