Jr. Officer / Officer – Call Center

Job Description

Title: Jr. Officer / Officer – Call Center

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-09-21

Application Deadline: 2026-10-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Quality Group is looking for a customer-focused and responsible Jr. Officer / Officer – Call Center to manage customer calls, food orders, inquiries and coordination with the Home Delivery Department.

Responsibilities

• Receive and handle incoming customer calls professionally and courteously.

• Take and accurately record food orders received through telephone calls.

• Verify customer information, order details, delivery address, contact number, and other necessary information.

• Forward confirmed orders and relevant customer information to the Home Delivery Department for timely delivery.

• Respond to customer inquiries regarding products, prices, availability, offers, delivery status, and related services.

• Provide accurate information to customers and coordinate with relevant departments whenever required.

• Communicate ongoing promotional offers, discounts and product campaigns to customers and encourage relevant purchases.

• Follow up with customers when necessary regarding orders, delivery, product availability or service-related matters.

• Receive customer complaints and feedback and coordinate with the concerned department for appropriate resolution.

• Maintain proper records of customer calls, orders, inquiries, complaints and follow-up activities.

• Ensure a positive customer experience through professional communication and timely response.

• Perform other customer service and call center-related duties assigned by the management.

• Mobile bill,Gratuity,Insurance,Profit share
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

As per company police