Reservation Executive – Shift-Based

Job Description

Title: Reservation Executive – Shift-Based

Company Name: World Arrival Hub

Vacancy: 3

Age: 20 to 32 years

Job Location: Dhaka (Rampura)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing

• HSC
• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing

• Age 20 to 32 years

Department: Reservation & Ticketing

Shift Schedule

• Day Shift: 9:30 AM – 6:00 PM

• Night Shift: 6:00 PM – 2:00 AM

• Morning Shift: 2:00 AM – 10:00 AM

Job Responsibilities

• Handle domestic and international air ticket reservations and bookings.

• Search and compare available fares, schedules, routes, and airlines.

• Create, modify, reissue, and cancel air tickets according to company and airline policies.

• Handle PNR creation, ticket issuance, ticketing deadlines, and booking confirmations.

• Provide accurate fare information and booking details to clients and B2B agents.

• Handle ticket changes, refunds, cancellations, rebooking, and other post-booking services.

• Coordinate with airlines, suppliers, B2B agents, and internal teams regarding reservations and ticketing issues.

• Monitor booking time limits and ensure tickets are issued within the required deadline.

• Respond to customer and agent inquiries through phone, WhatsApp, email, and other communication channels.

• Maintain proper records of bookings, issued tickets, refunds, cancellations, and reissues.

• Handle urgent and time-sensitive reservation requests, particularly during night and morning shifts.

• Ensure all booking and ticketing information is entered correctly into the company's system.

• Follow airline rules, fare rules, refund policies, and company procedures.

• Support the sales and customer service team whenever required.

• Maintain professional communication and provide excellent customer service.

• Perform any other reservation and ticketing-related tasks assigned by management.

Educational Qualification

• Minimum HSC; Bachelor’s degree in any discipline will be preferred.

• Candidates with relevant experience in Travel Agency, OTA, Airline, Reservation, or Ticketing will get preference.

Experience

1–3 years of experience in Air Ticket Reservation & Ticketing is preferred.

Required Skills

• Good knowledge of domestic and international air ticketing.

• Good knowledge of PNR, fare rules, reissue, refund, cancellation, and ticketing procedures.

• Good communication and customer-handling skills.

• Ability to work under pressure and meet ticketing deadlines.

• Good English communication skills.

• Basic computer and MS Office skills.

• Ability to work independently and as part of a team.

• Willingness to work in Day, Night, or Morning Shift as assigned by management.

Job Type

Full-Time | Shift-Based

Candidates must be comfortable working in the assigned shift and handling time-sensitive reservation and ticketing operations.

Why Join Us?

• Professional working environment

• Career growth opportunities

• Training and development opportunities

• Performance-based career progression

• Opportunity to work with domestic and international travel operations

Application Instructions

Interested candidates are requested to apply through BDjobs with an updated CV. Candidates with relevant experience in air ticket reservation and ticketing are encouraged to apply.

• Tour allowance,Mobile bill,Over time allowance,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2