Customer Relationship Officer (Night Shift)

Job Description

Title: Customer Relationship Officer (Night Shift)

Company Name: Ignite Tech Solutions

Vacancy: 18

Age: Na

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 22000 - 28000 (Monthly)

Experience: --

Published: 2026-08-18

Application Deadline: 2026-08-18

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.

• Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.

• Make outbound calls to customers in the USA. engaging them on various topics following a structured communication script.

• Identify customer needs, gather and clarify relevant information, conduct research, and deliver effective solutions or suitable alternatives to ensure customer satisfaction.

• Promote and sell company products or services over the phone in alignment with provided sales guidelines and targets.

• Accurately document all customer interactions and outcomes in the call center database, ensuring clarity and completeness of records.

• Maintain accurate and detailed call records in the call center database for easy reference and reporting.

• Participate regularly in training sessions and development programs to continuously improve product knowledge and communication skills.

• Consistently achieve personal and team-based performance goals, maintaining both qualitative and quantitative standards.

• Performance bonus, Weekly 2 holidays

• Lunch Facilities: Full Subsidize

• Festival Bonus: 2

• Half-yearly salary review based on performance

• BDT 3,000 Attendance Bonus and BDT 1,500 Transportation Allowance in addition to hourly salary during probation.

• 2 Festival Bonuses after probation period.

• Highly attractive Sales Bonus.

• Professional sales and telemarketing training provided free of cost

• Continuous training & development by organization assigned Expert Trainer.

• Supportive, energetic, and growth-focused workplace * Unlimited tea & coffee

• Indoor & outdoor games facilities (Football, Cricket, Badminton, etc.)

• Annual retreats, team events, and celebration programs

• Guaranteed on-time salary payment every month