Customer Service

Job Description

Title: Customer Service

Company Name: Antora Marriage Agency

Vacancy: 5

Age: 22 to 32 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 16000 - 18000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Event Management, Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

Bachelor's Degree or A-Level qualification. (H.S.C is not acceptable)

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Event Management, Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Age 22 to 32 years
• Only Female

Previous experience in customer service, call center, or customer support is preferred.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Good listening and interpersonal skills.
Basic computer proficiency, including Microsoft Office.
Ability to work under pressure and handle multiple tasks.
Strong organizational and time-management skills.
Customer-focused attitude with patience and empathy.

Responsibilities:

• Handle customer inquiries through phone, email, chat, or social media.

• Resolve customer complaints and provide appropriate solutions.

• Maintain a high level of customer satisfaction and professionalism.

• Record customer interactions and update customer databases/CRM systems.

• Follow up on customer issues to ensure timely resolution.

• Provide accurate information about services, policies, and procedures.

• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.