Delivery And Customer Support Executive

Job Description

Title: Delivery And Customer Support Executive

Company Name: Clove Chocolate

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Mirpur 1)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Advertising Agency, Food (Packaged)/Beverage, Bakery (Cake, Biscuit, Bread), Healthcare/Lifestyle product, Beauty Parlor/Saloon/Spa, Agro based Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup
• Freshers are also encouraged to apply.

Published: 2026-08-15

Application Deadline: 2026-08-25

Education:

• Bachelor/Honors

Requirements:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Advertising Agency, Food (Packaged)/Beverage, Bakery (Cake, Biscuit, Bread), Healthcare/Lifestyle product, Beauty Parlor/Saloon/Spa, Agro based Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup
• Freshers are also encouraged to apply.

Skills Required: Communication,CRM Management,Customer Care,Customer Support through Phone,Delivery Management,Expertise on Customer Relationship Management (CRM) handling.,Order Management,Order processing,Problem solving and decision making,Telecommunication Service

Additional Requirements:

• Age 25 to 35 years

Responsibilities & Context:

• Communicate with potential and existing customers via phone, online platforms, and in person.

• Educate customers about the company’s chocolate products, features, and gifting options.

• Convert customer inquiries into successful sales.

• Maintain and update the customer database and CRM records.

• Analyze customer purchasing behavior and identify sales opportunities.

• Develop long-term relationships with corporate and individual clients.

• Coordinate and manage the delivery management process from order confirmation to successful delivery.

• Follow up with customers after delivery to ensure satisfaction.

• Provide feedback to management regarding customer preferences and market trends.

Job Other Benifits:

• Performance bonus
• Salary Review: Half Yearly
• Festival Bonus: 2

• Competitive salary package

• Performance-based incentives

• Opportunity to work with a growing premium chocolate brand

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre