POS Software Support Executive

Job Description

Title: POS Software Support Executive

Company Name: Online Creative Network

Vacancy: 5

Age: At least 15 years

Job Location: Mymensingh, Mymensingh (Mymensingh Sadar)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

Published: 2026-08-15

Application Deadline: 2026-08-25

Education:

• SSC

• Age At least 15 years
• Only Female

Online Creative Network Pvt. Ltd. is a Bangladeshi software and cloud technology company. We develop and support industry-specific POS and business management software used by pharmacies, jewellery shops, LPG dealers, tiles & sanitary shops, restaurants and property managers across Bangladesh. We are looking for a dedicated POS Software Support Executive to join our office team in Nakla, Sherpur and take care of our customers after the sale.

Job Responsibilities:

• Provide daily support to POS software customers over phone, WhatsApp, Messenger, email and remote desktop (AnyDesk / TeamViewer).

• Install, configure and set up POS software for new clients — including product/category setup, user accounts, receipt printer, barcode scanner and basic hardware configuration.

• Train shop owners and their staff on how to use the software (sales, purchase, stock, due/customer management, daily and monthly reports)

• Identify and solve common software issues; escalate real bugs to the development team with clear, step-by-step reproduction details.

• Maintain a proper support ticket log and follow up with each customer until the issue is fully resolved.

• Prepare simple Bangla user guides, FAQs and short video tutorials for customers.

• Collect customer feedback and share improvement suggestions with the product team.

• Handle subscription renewal reminders and basic billing/account queries.

• Occasionally visit client shops for on-site installation or training when required.

• Maintain a patient, polite and professional attitude with every customer.