POS Software Support Executive

Job Description

Title: POS Software Support Executive

Company Name: Online Creative Network

Vacancy: 5

Age: Na

Job Location: Dhaka (Uttara Sector 9)

Salary: Tk. 10000 - 12000 (Monthly)

Experience: --

Published: 2026-07-12

Application Deadline: 2026-07-22

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Online Creative Network Pvt. Ltd. is a Bangladeshi software and cloud technology company. We develop and support industry-specific POS and business management software used by pharmacies, jewellery shops, LPG dealers, tiles & sanitary shops, restaurants and property managers across Bangladesh. We are looking for a dedicated POS Software Support Executive to join our office team in Nakla, Sherpur and take care of our customers after the sale.

Job Responsibilities:

- Provide daily support to POS software customers over phone, WhatsApp, Messenger, email and remote desktop (AnyDesk / TeamViewer).

- Install, configure and set up POS software for new clients — including product/category setup, user accounts, receipt printer, barcode scanner and basic hardware configuration.

- Train shop owners and their staff on how to use the software (sales, purchase, stock, due/customer management, daily and monthly reports).

- Identify and solve common software issues; escalate real bugs to the development team with clear, step-by-step reproduction details.

- Maintain a proper support ticket log and follow up with each customer until the issue is fully resolved.

- Prepare simple Bangla user guides, FAQs and short video tutorials for customers.

- Collect customer feedback and share improvement suggestions with the product team.

- Handle subscription renewal reminders and basic billing/account queries.

- Occasionally visit client shops for on-site installation or training when required.

- Maintain a patient, polite and professional attitude with every customer.