Complaint Management Agent (Inbound)

Job Description

Title: Complaint Management Agent (Inbound)

Company Name: Intellier Ltd.

Vacancy: --

Age: 18 to 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Higher Secondary

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 18 to 28 years

• Receive and handle inbound customer complaints via phone.

• Investigate and resolve customer issues related to telecom services, billing, network, and value-added services.

• Create, update, and track complaint tickets in the CRM system.

• Ensure timely resolution within defined SLAs.

• Provide accurate information and regular updates to customers.

• Escalate complex cases to relevant departments when necessary.

• Maintain detailed records of customer interactions.

• Achieve individual and team KPIs, including Service Level, Quality Score, and Customer Satisfaction targets.

• Follow company policies and compliance requirements.

• Lunch Facilities: Partially Subsidize