Executive - Customer Service

Job Description

Title: Executive - Customer Service

Company Name: Air Alliance Ltd. (Authorized Service Contractor for UPS)

Vacancy: 1

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
• Freshers are also encouraged to apply.

• Age At least 25 years

• Respond to customer consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and prices.

• Enhance service experience in UPS by exercising professionalism and empathy when dealing with each individual customers varying needs and demands.

• Acting as first point of contact for the customers and resolves any problem related to shipping including delays, brokerage issues, Pick up etc. Ensure FCR (First Call Resolution) to improve Customer Satisfaction (SAT).

• Ensure 100% pickup registration without any error. Carries out export shipment calls for address verification, weight correction, exceptions etc.

• Offer alternatives to customer and potentiality turn information calls into sales lead or identify other additional value-added services to customers when opportunities arise during the conversation.

• Gratuity,Provident fund,Insurance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2