Head of Key Accounts & Ocean Freight

Job Description

Title: Head of Key Accounts & Ocean Freight

Company Name: Air Alliance Ltd. (Authorized Service Contractor for UPS)

Vacancy: 01

Age: At least 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Shipping, Freight forwarding, Shipyard

• Bachelor/Honors
• Masters

• At least 10 years
• The applicants should have experience in the following business area(s): Shipping, Freight forwarding, Shipyard

• Age At least 30 years

• Monitor Ocean Freight Export and Import teams for smooth operations.

• Responsible for Ocean Freight budget and P&L.

• Attend RFQs with competitive price to on-board new customers.

• Maintain relationships with carriers, customers, vendors to increase organization visibility.

• Define, deploy and manage preferred carrier program and align to global carrier policy.

• Strategize and procure competitive pricing from carriers as par with market.

• Negotiate with CFS/Off-docks to maintain smooth operations and ensure cost efficiency.

• Negotiate with overseas offices to be in win-win situation.

• Monitoring logistics and warehousing teams for Cross border movements.

• Negotiate rates and space for Charter / Break Bulk / Ro-Ro / Special Equipment / DG shipments.

• Ensuring support to sales team to generate new business opportunities and grow, emphasizing especially on the import shipments as Bangladesh being an import-based country and huge opportunities in the market.

• Guide team members to strengthen their knowledge to solve problems individually.

• Monitor ocean sales pipeline and work with sales team to provide assistance with closing large/SMB opportunities.

• Develop consol program for key Trade Lanes with key stakeholders and work with sales team for developing sales pipeline in core products. Identify Trade Lanes for commencing new customer on-board with the alignment of network teams.

• Find out ways to minimize costs and improve processes.

• Motivate and engage team members to grow themselves for challenging business scenario.

• Follow up with team members to ensure KPIs related to key customers.

• Continuing the lead role of requirements gathering, business requirements analysis and business development initiatives to enhance overall operations efficiency and productivity.

• Maintenance and analysis of overall business performance – Actual vs Planned numbers to analyze the factors for variance.

• Develop and nurture strong client relationships with key accounts to ensure customer retention and satisfaction.

• Identify and pursue new business opportunities within assigned accounts to achieve sales targets and revenue growth.

• Actively prospect and secure potential new clients in line with UPS SCS’ strategic goals.

• Work collaboratively with internal cross functional teams (e.g., sales, operations, finance & accounts) to deliver seamless service and customized logistics solutions.

• Conduct regular account reviews and strategic planning sessions with customers to align UPS SCS solutions with their evolving supply chain needs.

• Provide expert advice and problem resolution to clients, ensuring high service quality and consistency, identify upselling or cross-selling opportunities.

• Monitor market trends and competitor activities to adapt sales strategies.

• Manage the sales funnel and pipeline to achieve and exceed business goals.

• Prepare and present proposals, presentations, pricing, and contracts etc. to customers.