Executive - Customer Service
Job Description
Title: Executive - Customer Service
Company Name: Air Alliance Ltd. (Authorized Service Contractor for UPS)
Vacancy: 1
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At most 1 year
- Freshers are also encouraged to apply.
Published: 2026-05-06
Application Deadline: 2026-05-09
Education:
- Bachelor/Honors
Requirements:
- At most 1 year
- Freshers are also encouraged to apply.
Skills Required: Collaboration and Teamwork,Communication,Customer Relationship,Planning,Scheduling
Additional Requirements:
Responsibilities & Context:
Respond to customer consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and prices.
Enhance service experience in UPS by exercising professionalism and empathy when dealing with each individual customers varying needs and demands.
Acting as first point of contact for the customers and resolves any problem related to shipping including delays, brokerage issues, Pick up etc. Ensure FCR (First Call Resolution) to improve Customer Satisfaction (SAT).
Ensure 100% pickup registration without any error. Carries out export shipment calls for address verification, weight correction, exceptions etc.
Offer alternatives to customer and potentiality turn information calls into sales lead or identify other additional value-added services to customers when opportunities arise during the conversation.
Job Other Benifits:
- Gratuity,Provident fund,Insurance,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
