Executive - IT

Job Description

Title: Executive - IT

Company Name: Air Alliance Ltd. (Authorized Service Contractor for UPS)

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Shipping

Bachelor’s/ Master’s Degree (Major in CSE/IT/ICT)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Shipping

• Provide comprehensive first-level and second-level technical support to all employees, addressing hardware, software, and network-related issues promptly and effectively.

• Manage and resolve IT support tickets through a helpdesk system, ensuring timely resolution and clear communication with users.

• Maintain a knowledge base of common IT issues and their resolutions to facilitate self-service and improve support efficiency.

• Monitor, maintain, and troubleshoot local area networks (LAN), wide area networks (WAN), and wireless networks to ensure optimal performance and connectivity.

• IT Procurement Support

• Assist in the procurement process of IT hardware, software, and services, including gathering requirements, researching vendors, and obtaining quotations.

• Recommend IT products and solutions that align with organizational needs and budget constraints.

• Liaise with vendors and suppliers to ensure timely delivery and quality of IT purchases.

• Maintain a comprehensive inventory of all IT assets, including hardware, software licenses, peripherals, purchase.

• Track the lifecycle of IT equipment from acquisition to disposal, ensuring proper documentation and asset tagging.

• Performance bonus,Insurance,Gratuity,Provident fund
• Salary Review: Yearly
• Festival Bonus: 2