Assistant Manager - Customer Service (Collections)

Job Description

Title: Assistant Manager - Customer Service (Collections)

Company Name: Ventura Properties Limited.

Vacancy: --

Age: At least 26 years

Job Location: Dhaka (Gulshan)

Salary: --

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor’s degree from a reputed university; MBA/EMBA will be an advantage.

• 3 to 6 years
• The applicants should have experience in the following business area(s): Real Estate

• Age At least 26 years

• 3–6 years of relevant experience in customer service, collections, banking, financial services or the real estate sector.

• Exceptional communication and interpersonal skills, with a proven ability to handle upmarket clients delicately and professionally.

• Strong follow-up, negotiation, and problem-solving skills to ensure timely collection without compromising client relationships.

• Good knowledge of MS Office, particularly Excel.

Ventura Properties Limited, a leading Real Estate Company, is seeking a smart, dynamic and committed individuals.
Responsibilities:

• Build and maintain cordial relationships with customers.

• Maintain proactive, polite communication with customers regarding payment schedules, upcoming installments, and outstanding balances.

• Monitor installment schedules and ensure timely collection of payments.

• Follow up tactfully with customers regarding due and overdue installments.

• Maintain payment records and prepare outstanding reports.

• Coordinate seamlessly with Accounts, Sales, Legal, and other departments to resolve payment collection and customer issues.

• Address customer queries promptly and provide premium support throughout the project lifecycle, including project handover activities.

• Excellent remuneration package together with good career prospects awaits the deserving candidate.