Junior Executive

Job Description

Title: Junior Executive

Company Name: X-Press Technologies Ltd.

Vacancy: 6

Age: 20 to 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Diploma in Computer in Computer Technology / Telecommunication Technology
• Bachelor of Science (BSc) in CSE/EEE/ETE

• At most 2 years
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Age 20 to 25 years

•      Willingness to work in rotational shifts, including weekends and government holidays

•      Basic knowledge of networking (LAN/WAN, Router, Switch, ISP/PPPoE operations)

•      Familiarity with MikroTik RouterOS, OLT/ONU, or FTTH/EPON systems will be an added advantage

•      Good communication skills in Bangla and English (spoken and written)

•      Strong customer handling, patience, and complaint resolution skills

•      Basic computer literacy (MS Office, ticketing/CRM software)

•      Energetic, punctual, honest, and a good team player

•      Ability to work under pressure during shift/night duty

•      Perform roster-based duty as per assigned schedule

•      Provide call support to customers regarding network and service issues

•      Work in a 3-shift duty roster (Morning / Evening / Night)

•      Available for Eid duty as per company requirement

•      Available for Friday duty as per company requirement

•      Available for Government holiday duty as per company requirement

•      Monitor network uptime and escalate technical issues to the relevant team

•      Maintain daily duty logs, complaint records, and shift handover reports

•      Coordinate with field technicians for customer complaint resolution

•      Provide basic troubleshooting support for PPPoE, router, and connectivity issues over phone

•      Handle other network operation and customer service-related tasks as assigned by management

• Salary Review: Yearly
• Festival Bonus: 2

•      Mobile bill/allowance (as applicable)

•      Festival Bonus (as per company policy)

•      Other benefits as per company policy