Customer Support – Executive/Sr. Executive (Asia & Europe)

Job Description

Title: Customer Support – Executive/Sr. Executive (Asia & Europe)

Company Name: Mynztrip.com

Vacancy: --

Age: 19 to 40 years

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 1 to 3 years
• Freshers are also encouraged to apply.

• 1 to 3 years
• Freshers are also encouraged to apply.

• Age 19 to 40 years

About NZ:

NZ is a global enterprise headquartered in Malaysia, with branches in Bangladesh, Nepal, Portugal, Maldives, and Dubai. The company operates through multiple concerns, focusing on Technology, Education, and Travel & Tours.

With a strong foundation in Asia and Europe, NZ is steadily expanding its footprint across these regions, positioning itself as a diversified multinational group with expertise in innovation, learning, and global tourism.

Job Responsibilities

• Handle Daily Queries from travel agents and provide timely support.

• Resolve Portal Issues including login and account-related problems.

• Coordinate with Teams such as Reservation, Ticketing, Sales, and Accounts.

• Maintain Relationships with travel agents and ensure smooth communication.

• Handle Complaints and ensure timely solutions.

• Support Onboarding for new agents and provide basic portal guidance.

• Perform Assigned Duties as directed by management.

Educational Qualifications

• Bachelor’s Degree in any discipline (Business Administration or relevant field preferred).

Experience

• 1–2 years of relevant experience in Customer Support or Travel Agency Operations preferred.

• Knowledge of GDS Systems and Travel Agency Processes will be an added advantage.

Requirements

• Must be fluent in English (spoken and written).

• Strong communication and problem-solving skills.

• Ability to multitask and coordinate across departments.

• Professional attitude and customer-centric approach.

• Basic computer proficiency and email handling skills.

Salary & Benefits:

• Salary Range: BDT 25,000 – 45,000 (based on experience, skills, and performance)

• Allowances: Travel allowance, mobile bill coverage, and performance bonus

• Lunch Facilities: Fully subsidized lunch provided

• Festival Bonus: Two festival bonuses annually

• Salary Review: Conducted on a yearly basis

• Sales Commission: Attractive monthly sales commission structure

• Global Exposure: Opportunity to work with global players across Asia and Europe

• Yearly Tour/Picnic: Annual company-sponsored tour or picnic for team building and recreation

How to Apply

Please apply through the following link:

https://forms.gle/XvKPHNfLL3no3JZw6 

Any Issues or Queries: hrdepartmentbd@mynztrip.com

Only shortlisted candidates will be contacted for further assessment. 

• T/A,Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

* Salary Range: BDT 20,000 - 30,000 (Based on experience, skills, and performance)

* Allowances: Mobile bill coverage, and performance bonus

* Lunch Facilities: Fully subsidized lunch provided

* Festival Bonus: Two festival bonuses annually

* Salary Review: Conducted on a yearly basis

* Global Exposure: Opportunity to work with global players across Asia and Europe

* Yearly Tour/Picnic: Annual company-sponsored tour or picnic for team building and recreation

* Foreign Work Possibility: Best performers may get opportunities for foreign work exposure