Manager - Customer Relations

Job Description

Title: Manager - Customer Relations

Company Name: JAPAN BUSINESS INTERNATIONAL

Vacancy: --

Age: At least 17 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Fuel/Petroleum

• At least 2 years
• The applicants should have experience in the following business area(s): Fuel/Petroleum

• Age At least 17 years
• Only Female

Job Purpose

To oversee the company’s overall business operations and ensure effective execution of the CEO’s strategies, sales targets, operational plans, team performance, and business growth initiatives.

Key Duties & Responsibilities

1. Overall Business Operations

   • Supervise and coordinate the company’s day-to-day business activities.

   • Ensure all departments and teams operate according to company policies and targets.

   • Implement decisions and instructions of the CEO.

2. Sales & Business Growth

   • Monitor sales performance against monthly and annual targets.

   • Develop new dealers, distributors, customers, and market opportunities.

   • Take corrective action to improve sales and market coverage.

3. Team Management

   • Supervise sales, marketing, operations, and support teams.

   • Set KPIs, monitor performance, and ensure accountability.

   • Coordinate recruitment, training, motivation, and staff development.

4. Marketing & Market Development

   • Coordinate marketing campaigns, promotional activities, dealer programs, and brand development.

   • Monitor market presence, competitor activities, and customer feedback.

5. Distribution & Inventory

   • Monitor distributors, depots, stock, delivery, and product availability.

   • Ensure efficient distribution and minimize stock shortages and excess inventory.

6. Financial & Cost Control

   • Monitor sales collection, outstanding receivables, operating expenses, and profitability.

   • Coordinate with accounts/finance to maintain financial discipline and cost control.

7. Reporting to CEO

   • Submit regular daily, weekly, and monthly business performance reports to the CEO.

   • Present sales, collection, expenses, inventory, team performance, and market development updates.

   • Immediately report major operational, financial, or market-related issues to the CEO.

8. Strategic Support to CEO

   • Assist the CEO in business planning, expansion, policy development, and decision-making.

   • Analyze business performance and provide practical recommendations for growth and profitability.

Key KPIs

• Sales target achievement

• Business and market growth

• Gross profit and profitability

• Collection performance

• Dealer/distributor development

• Team productivity

• Inventory management

• Cost control

• Customer satisfaction

• Execution of CEO directives

Core Responsibility

The Manager will act as the CEO’s key operational representative and ensure that the company’s business plans, people, sales, distribution, and daily operations are executed effectively and efficiently.