Assistant Regional Service Manager

Job Description

Title: Assistant Regional Service Manager

Company Name: SwiftTech Service Ltd.

Vacancy: --

Age: 25 to 36 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Mobile Accessories, Mobile Industry

Published: 2026-09-08

Application Deadline: 2026-10-08

Education:

• Bachelor/Honors
• Masters

Requirements:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Mobile Accessories, Mobile Industry

Skills Required: Communication and interpersonal skill,Computer Literacy,Microsoft Office,professional appear,Strong Leadership and Team Building.,Team management,Time Management and Prioritization

Additional Requirements:

• Age 25 to 36 years
• Only Male

Responsibilities & Context:

Assistant Regional Service Manager

Key Responsibilities

· Manage and standardize service operations across service-centers and field service activities in the region: implement consistent service processes, checklists and quality standards.

· Drive service-center and field team performance: turnaround time, first-time fix rate, job volumes, repair quality and efficiency.

· Coach and develop your regional service team and partner personnel; ensure training, compliance, and process adherence

· Proven ability to lead partner networks and to manage cross-functional collaboration with Material management, technical team, logistics, and service teams.

· Ensure excellent dealer satisfaction and maintain strong relationships, collect regular feedback, address their concerns and ensure the support they need.

· Maintain effective communication and collaboration with the sales team: ensure alignment between sales and service.

· Strong technical understanding of mobile-device service/repair: service centers, field service, spare parts, warranty flows.

· Analyze region-wise service data: job volumes, repeat repair rates, parts consumption, competitive service activity, translate insights into action.

· Drive growth of service business: paid repairs, accessories, monitor revenue, margin and cost of service operations.

· Spare-parts logistics and inventory in the region: ensure availability, reduce downtime, optimize cost.

· Handle major issues and lead root-cause resolution and preventive actions.

· Travel throughout the region regularly to visit service-centers and dealers, build relationships, audit partner performance, and drive continuous improvement.

Job Other Benifits:

• Mobile bill,Medical allowance,Provident fund,Insurance,Performance bonus,T/A,Tour allowance,Credit card
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre