Complaint Management Agent (Inbound) For TELCO Company.
Job Description
Title: Complaint Management Agent (Inbound) For TELCO Company.
Company Name: Team Group
Vacancy: --
Age: 18 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Group of Companies, Call Center
Published: 2026-09-07
Application Deadline: 2026-09-09
Education:
- Higher Secondary
Requirements:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Group of Companies, Call Center
Skills Required: Collaboration and Teamwork,Customer Comuunication,Customer Service
Additional Requirements:
- Age 18 to 35 years
Responsibilities & Context:
Receive and handle inbound customer complaints via phone.
Investigate and resolve customer issues related to telecom services, billing, network, and value-added services.
Create, update, and track complaint tickets in the CRM system.
Ensure timely resolution within defined SLAs.
Provide accurate information and regular updates to customers.
Escalate complex cases to relevant departments when necessary.
Maintain detailed records of customer interactions.
Achieve individual and team KPIs, including Service Level, Quality Score, and Customer Satisfaction targets.
Follow company policies and compliance requirements.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
Employment Status: Contractual
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
