Client Relationship Officer (CRO)
Job Description
Title: Client Relationship Officer (CRO)
Company Name: Talent IT Centre
Vacancy: 20
Age: At least 19 years
Job Location: Chattogram
Salary: Negotiable
Experience:
Published: 2026-09-09
Application Deadline: 2026-10-09
Education:
- Freshers are encouraged to apply.
- Prior experience in customer service or email handling will be considered an added advantage.
Requirements:
Skills Required:
Additional Requirements:
- Age At least 19 years
- Must be fluent in American English — speaking, writing, listening and reading.
- Strong computer and typing skills.
- Understanding of U.S. business culture.
- Flexible to work during U.S. time zones and holidays.
- Candidates from English Medium backgrounds are preferred.
Responsibilities & Context:
Job Context**
Talent IT Centre is hiring Client Relationship Officers (CRO) to support our United States based clients. The role runs on a night shift aligned to U.S. business hours and involves day-to-day client communication over email, chat and voice. This is a full-time, work-at-office position at our Chawkbazar, Chattogram office. Freshers from English Medium backgrounds are encouraged to apply.
---
**Job Responsibilities**
- Handle day-to-day communication with U.S. based clients over email, chat and phone.
- Respond to client queries accurately and within agreed response times.
- Maintain and update client records, tickets and follow-up notes.
- Coordinate with internal teams to resolve client issues end to end.
- Build and maintain long-term client relationships through professional, courteous service.
- Prepare basic reports on client interactions and pending items.
**Shift:** Night Shift (7:30 PM – 5:00 AM
Job Other Benifits:
- Salary review: Yearly
- Festival Bonus
- Performance-based incentives
- Friendly, professional working environment with on-the-job training
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
