Officer/ Sr. Officer- Customer Service- OPD

Job Description

Title: Officer/ Sr. Officer- Customer Service- OPD

Company Name: Asgar Ali Hospital

Vacancy: --

Age: Na

Job Location: Dhaka (Old Dhaka)

Salary: Negotiable

Experience: --

Published: 2026-09-10

Application Deadline: 2026-09-20

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Welcome and assist patients and attendants with professional and courteous service.

• Manage OPD registration, appointments, consultant schedules and patient flow.

• Provide accurate information regarding hospital services, consultants, fees and procedures.

• Coordinate with consultants and relevant departments including Nursing, Billing, Laboratory, Radiology and Pharmacy.

• Handle patient queries, feedback and complaints professionally and ensure timely resolution.

• Assist patients with investigations, reports and follow-up appointments.

• Maintain patient confidentiality and ensure compliance with hospital policies and SOPs.

• Maintain accurate records and update information in the hospital management system.

• Support smooth and efficient OPD operations and ensure a positive patient experience.

• Perform other duties assigned by the supervisor/management.