Customer Relation Officer

Job Description

Title: Customer Relation Officer

Company Name: GMC Studies

Vacancy: 2

Age: At least 18 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Public Relation Companies, Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Public Relation Companies, Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Age At least 18 years
• Only Female

𝐀𝐛𝐨𝐮𝐭 𝐆𝐌𝐂 𝐒𝐭𝐮𝐝𝐢𝐞𝐬
GMC Studies is a UK-registered international student consultancy firm providing professional guidance to students seeking higher education opportunities abroad. We work with study destinations including the UK, USA, Canada, Australia, New Zealand, Europe and Malaysia.

𝐖𝐡𝐨 𝐖𝐞 𝐀𝐫𝐞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫
We are looking for someone who is confident, communicative, target-oriented and genuinely interested in helping students. If you are comfortable talking to people, following up with leads, convincing prospective students and working in a fast-paced environment, we would like to hear from you.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
·  Follow up and communicate with leads generated through Meta/Facebook Ads.
·  Call prospective students, understand their study plans and provide relevant information.
·  Professionally handle student queries received through Facebook, Instagram, WhatsApp and other social media platforms.
·  Counsel and convince prospective students to visit the office or schedule an appointment with our counsellors.
·  Maintain regular follow-up with prospective students and ensure proper lead management.
·  Build and maintain positive relationships with students and prospective applicants.
·  Provide basic information about study destinations, universities, admission requirements and application procedures.
·  Coordinate with counsellors and other departments to ensure smooth student communication.
·  Assist students with document collection, sorting and initial checking.
·  Prepare and update students' CVs/Resumes when required.
·  Assist with other student application-related tasks as assigned.
·  Participate in creating short-form video reels/content for GMC Studies' social media platforms.
·  Support the marketing and counselling team in various promotional activities.
·  Maintain proper records of calls, follow-ups, appointments and student communication.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2