Front Desk Executive - Receptionist

Job Description

Title: Front Desk Executive - Receptionist

Company Name: Hotel Sadman Residential

Vacancy: 2

Age: At least 18 years

Job Location: Rangpur (Rangpur Sadar)

Salary: Negotiable

Experience:

Published: 2026-08-15

Application Deadline: 2026-08-30

Education:

• HSC
• Diploma in Hotel Management

• Age At least 18 years

Key Responsibilities

A. Guest Reception & Customer Service

• Welcome guests warmly and professionally upon arrival.

• Assist guests with check-in and check-out procedures under supervision.

• Verify guest information and required documents according to hotel policy.

• Provide information regarding hotel facilities, services, room types, rates, and operating hours.

• Respond politely and promptly to guest questions and requests.

• Maintain a professional and positive attitude at all times.

• Assist elderly guests, families, VIP guests, and guests requiring additional support.

B. Reservation Support

• Assist in receiving and recording room reservation requests.

• Update reservation information in the hotel management/PMS system.

• Coordinate with the reservation and housekeeping teams regarding room availability and status.

• Assist in preparing arrival and departure lists.

• Maintain proper records of cancellations, amendments, and no-shows.

C. Telephone & Communication

• Handle incoming telephone calls professionally.

• Transfer calls to the appropriate department or employee.

• Take accurate messages and ensure timely delivery.

• Respond to basic guest inquiries through telephone, email, WhatsApp, or other approved communication channels.

• Maintain professional communication with guests, colleagues, suppliers, and visitors.

D. Front Office Administration

• Maintain accurate front-desk records and registers.

• Assist in preparing daily front-office reports.

• Maintain guest registration records and relevant documentation.

• Assist with key/card control according to hotel procedures.

• Maintain proper filing of front-office documents.

• Support the preparation of shift handover information.

E. Coordination with Other Departments

• Coordinate with Housekeeping regarding room readiness, cleaning status, and guest requests.

• Communicate guest requirements to Food & Beverage, Maintenance, Security, and other relevant departments.

• Follow up on guest requests and ensure timely response.

• Immediately report operational problems or guest complaints to the supervisor.

F. Billing & Cash Handling Support

• Assist with preparation and checking of guest bills under supervision.

• Receive payments only when authorized and according to hotel procedures.

• Maintain proper cash-handling discipline.

• Assist in verifying payment records, receipts, and supporting documents.

• Report any discrepancy immediately to the responsible supervisor.

G. Guest Complaint Handling

• Listen carefully and respectfully to guest complaints.

• Attempt to resolve basic service issues within assigned authority.

• Escalate complaints that require management intervention.

• Record important complaints and follow-up actions.

• Maintain confidentiality and professionalism when dealing with sensitive guest matters.

H. Safety, Security & Compliance

• Follow hotel security, emergency, fire-safety, and guest-safety procedures.

• Never disclose confidential guest information to unauthorized persons.

• Report suspicious activities or security concerns immediately.

• Follow hotel policies, SOPs, grooming standards, and code of conduct.

Daily Duties

The intern is expected to:

• Attend the front desk on time according to the duty roster.

• Check the shift handover and outstanding guest requests.

• Review expected arrivals, departures, and special requests.

• Check room availability/status with the relevant department.

• Assist guests with check-in and check-out.

• Handle telephone calls and guest inquiries.

• Update the PMS/system and front-office records accurately.

• Follow up on pending guest requests.

• Maintain cleanliness and professional appearance of the reception area.

• Complete required registers and reports.

• Properly hand over pending matters to the next shift.