Job Description

Title: Customer Service Executive

Company Name: Voice Tech Solutions

Vacancy: 20

Age: 25 to 35 years

Job Location: Dhaka

Salary: Tk. 13000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Age 25 to 35 years

Excellent communicators

Patient and empathetic with customers

Confident speaking in Bangla and English

Comfortable working with computers and CRM/software systems

Good at problem solving

Responsible and willing to take ownership

Comfortable working in a target-driven environment

Positive, energetic and eager to learn

Freshers are welcome to apply! If you have the right attitude, communication skills and willingness to learn, don't let lack of experience stop you from applying. Previous experience in Customer Service, Call Center, Contact Center, BPO, Telemarketing or Sales will be an advantage.

📞 Handle customer inquiries through phone and other service channels

💬 Listen to customers, understand their needs and provide the right solutions

🛠️ Handle complaints and service requests professionally

💧 Guide customers with accurate information about Pureit products and services

🎯 Take ownership of customer issues and strive for First Call Resolution

📋 Process service requests, forms and customer information accurately

🔄 Follow up proactively until customer issues are resolved

🤝 Build trust and maintain positive customer relationships

📝 Maintain accurate records of customer interactions

📊 Meet individual and team service-quality targets

💡 Identify recurring customer problems and suggest process improvements

🌟 Represent the Pureit brand professionally in every customer interaction

📚 Participate in training, coaching and skill-development programs

👥 Support colleagues and contribute to a positive team environment

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

This is not simply about answering calls. You will develop skills in customer experience, communication, problem solving, service operations and relationship management.