Operations Manager-Night Shift (Call Center / BPO)

Job Description

Title: Operations Manager-Night Shift (Call Center / BPO)

Company Name: INNOV Tech

Vacancy: 2

Age: At least 25 years

Job Location: Gazipur (Tongi)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Call Center

• Age At least 25 years

• Minimum 3–5 years of experience in call center/BPO operations

• Proven experience in launching and managing outbound/inbound campaigns

• Strong leadership and team management skills

• Experience with US-based campaigns is highly preferred

• Fluent in English (spoken & written)

• Strong understanding of CRM tools, dialers, and reporting systems

• Ability to work under pressure and meet targets

• Launch and manage new campaigns (lead generation, cold calling, telesales, customer support)

• Coordinate with international clients (USA-based) for campaign setup and execution

• Recruit, train, and supervise team leaders and agents

• Develop scripts, call flows, and performance strategies

• Monitor daily KPIs (conversion rate, call volume, revenue targets)

• Ensure quality assurance and compliance across all campaigns

• Optimize campaign performance and troubleshoot operational issues

• Prepare daily/weekly performance reports for management

• Handle client communication and maintain long-term relationships

• Provident fund,Tour allowance,Medical allowance,Credit card,Weekly 2 holidays,Over time allowance,Performance bonus,Profit share
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

• Chances to become a team leader or become a part of management.

• Friendly work environment.

• Two weekly holidays.

• Have the chance to go on an international trip with management.