Italian-Speaking Customer Support Specialist

Job Description

Title: Italian-Speaking Customer Support Specialist

Company Name: ATTUALITY

Vacancy: 1

Age: 23 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 150000 - 171000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): E-commerce

Published: 2026-08-07

Application Deadline: 2026-09-05

Education:

Requirements:

• 2 to 5 years
• The applicants should have experience in the following business area(s): E-commerce

Skills Required: After Sales Service,Complaint Handling skill,Customer Service Quality Control,Expertise on Customer Relationship Management (CRM) handling.,italian language,Live Chat,Order processing,Problem solving and decision making,Verbal Communication,Written communication

Additional Requirements:

• Age 23 to 45 years

Excellent written and spoken Italian is mandatory, preferably at C1 level or above. A minimum of two years of relevant experience in customer service, e-commerce assistance, live chat, order management or complaint handling is required. The candidate must be able to manage customer enquiries, orders, exchanges, returns, refunds and complaints professionally and independently. Availability to work remotely five days per week, from 10:00 AM to 7:00 PM Europe/Rome time, is required. Any additional working days will be agreed upon in advance and compensated separately. A stable high-speed internet connection, reliable computer, quiet working environment, backup connectivity and availability for video calls are essential. Strong attention to detail, reliability, empathy, problem-solving ability and professional communication are required. Selected candidates will complete a practical written Italian test and attend a video interview.

Responsibilities & Context:

ATTUALITY is an Italian luxury fashion e-commerce brand founded in 2019. We are looking for an experienced, reliable and highly professional Italian-Speaking Customer Support Specialist to join our team on a stable, long-term basis.

The selected candidate will represent ATTUALITY in written and verbal communications with Italian customers, providing accurate, professional and empathetic assistance throughout the purchasing and post-purchase experience.

MAIN RESPONSIBILITIES

• Provide professional customer support in Italian through WhatsApp, e-mail and other digital communication channels.

• Assist customers with product information, sizing, availability, payments, order status, shipping and delivery enquiries.

• Support customers throughout exchange and return procedures, clearly explaining the applicable steps, conditions, deadlines and costs.

• Monitor open customer requests and follow up until every case has been properly resolved.

• Review order information and update customer records accurately within the company’s systems.

• Maintain ATTUALITY’s professional, refined and customer-focused tone of voice in every interaction.

• Handle dissatisfied or demanding customers calmly, respectfully and professionally.

• Identify sensitive or exceptional cases and promptly escalate them to the company manager.

• Never make unauthorised promises or independently approve refunds, discounts or compensation.

• Learn ATTUALITY’s products, luxury brands, customer policies and internal operating procedures.

• Collaborate remotely with the Italian team and provide clear updates regarding recurring questions, operational problems and urgent cases.

• Protect all customer, order and company information with the highest level of confidentiality.

WORKING CONDITIONS

• Full-time, fully remote position.

• Working hours: 10:00 AM to 7:00 PM Europe/Rome time, including a one-hour break.

• Five working days per week.

• An agreed Saturday rotation may occasionally be required. Any additional working day will be compensated separately.

• The candidate must have a personal computer, reliable high-speed internet connection, a quiet working environment and backup connectivity.

• This position is intended for a stable, long-term collaboration. Candidates interested only in short-term or occasional freelance projects should not apply.

MANDATORY REQUIREMENT

Excellent written and spoken Italian is mandatory, preferably at C1 level or above. Candidates who cannot communicate confidently, naturally and professionally in Italian will not be considered.

Job Other Benifits:

• Performance bonus,Over time allowance,Weekly 2 holidays
• Salary Review: Half Yearly

• Long-term stable position, fully remote or with the option to relocate to Italy with low-cost rent.

• Initial paid training on ATTUALITY products, customer service standards, and operational procedures.

• Starting monthly salary between €1,050 and €1,200, determined based on Italian language proficiency, experience, and performance during the selection process.

• Salary review after the initial performance evaluation period and subsequent semi-annual reviews based on results, reliability, and level of autonomy.

• Performance-based bonuses for consistently achieving quality, accuracy, and customer service objectives.

• Any additional hours or agreed-upon extra days will be compensated separately.

• Opportunity for career growth toward senior customer service or operational roles within ATTUALITY.

• Possibility of transfer to Italy for candidates who demonstrate exceptional long-term performance, subject to agreement between the parties and in compliance with current regulations.

Employment Status: Full Time

Job Work Place: Work from home

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre