CRM Executive

Job Description

Title: CRM Executive

Company Name: RKMT Group

Vacancy: --

Age: At least 24 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Bachelor/Honors
• Masters

• At most 4 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Age At least 24 years

As a freight forwarding CRM (Customer Relationship Management) executive one have to manages client relationships, tracks shipment data, and supports sales growth. Key duties include client communication, data management, and cross-department coordination.

Client Communication and Support

• Respond fast: Answer client and overseas agent questions about shipments or rates quickly via phone or email.

• Give updates: Keep clients informed on cargo status, including changes in transport milestones or schedules.

• Handle issues: Solve customer complaints and fix service problems in a helpful way.

 CRM and Data Management

• Update records: Keep client contact details, interaction history, and booking data clean and accurate in the software.

• Track leads: Capture new sales leads from calls, emails, or marketing campaigns and pass them to the sales team.

• Run reports: Analyze customer data to create reports on client habits and revenue trends.

Team Coordination

• Work with sales: Help the sales group prepare price quotes, proposals, and customer retention plans.

• Link with operations: Connect with air, ocean, and customs teams to make sure shipments move smoothly from start to finish.

As per company policy.