Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Helium Bangladesh
Vacancy: 2
Age: Na
Job Location: Dhaka (Niketan)
Salary: Tk. 12000 - 15000 (Monthly)
Experience: --
Published: 2026-08-03
Application Deadline: 2026-09-02
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Context
Helium Bangladesh is looking for smart, responsible, and customer-focused individuals to join its Customer Service team.
Key Responsibilities
Receive customer phone calls and respond politely and professionally.
Respond to customer messages, comments, and inquiries received through Facebook, Instagram, WhatsApp, Google Reviews, food delivery apps, and other platforms.
Monitor customer ratings, reviews, complaints, and feedback across different platforms.
Respond to customer reviews according to company guidelines and report serious or sensitive issues to the concerned team.
Provide accurate information about menu items, prices, offers, outlet locations, and available services.
Record and follow up on customer complaints, inquiries, and order-related issues.
Coordinate with restaurant outlets and delivery teams to resolve customer concerns.
Maintain customer service records, feedback reports, and relevant databases.
Support customer engagement, promotional activities, and sales initiatives.
Perform other customer service-related tasks assigned by management.
Job Other Benifits:
Salary review based on performance.
Festival bonuses as per company policy.
Subsidized lunch and snacks.
Training and career development opportunities.
Other benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
