Restaurant Manager

Job Description

Title: Restaurant Manager

Company Name: Helium Bangladesh

Vacancy: 2

Age: 28 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Restaurant, Fast Food Shop

• Bachelor/Honors

• Bachelor’s degree in any discipline.

• A degree or diploma in Hospitality Management, Hotel Management, Restaurant Management, or a related field will be considered an advantage.

• Educational requirements may be relaxed for candidates with extensive and relevant experience.

• At least 4 years
• The applicants should have experience in the following business area(s): Restaurant, Fast Food Shop

• Age 28 to 35 years

• Minimum 4 years of relevant experience in restaurant, fast-food, café, hotel, or hospitality operations.

• At least 2 years of experience in a supervisory or managerial role within the restaurant or hospitality industry is required.

• Experience in managing a high-volume restaurant outlet or working with a reputed restaurant chain will be considered an advantage.

• Strong leadership, communication, team management, and problem-solving skills.

• Sound knowledge of restaurant operations, customer service, food safety, hygiene, inventory management, and cost control.

• Ability to manage service, kitchen, cashier, and other outlet support teams.

• Basic proficiency in Microsoft Excel, email, POS systems, and restaurant management software.

• Ability to analyze sales, stock, wastage, manpower, and operational reports.

• Must be responsible, disciplined, customer-focused, and capable of working effectively under pressure.

• Willingness to work on weekends, public holidays, and according to the restaurant’s operational schedule.

• Must be willing to work in any divisional city in Bangladesh.

Job Context

Helium Bangladesh is looking for experienced, responsible, and result-oriented Restaurant Managers to oversee the overall operations and performance of its restaurant outlets in divisional cities across Bangladesh.

Key Responsibilities

• Manage the overall daily operations of the assigned restaurant outlet.

• Ensure excellent customer service, consistent food quality, cleanliness, hygiene, and operational discipline.

• Lead, supervise, schedule, and evaluate outlet employees.

• Prepare duty rosters and monitor employee attendance, grooming, discipline, productivity, and performance.

• Ensure the achievement of sales targets and continuous improvement in customer satisfaction.

• Handle customer complaints and resolve operational issues promptly and professionally.

• Monitor daily sales, cash collections, discounts, refunds, void transactions, and closing reports.

• Control food costs, labor costs, wastage, breakage, pilferage, and other operating expenses.

• Ensure proper requisitioning, receiving, storage, stock control, and utilization of materials.

• Conduct regular stock counts and investigate shortages, excessive usage, or unusual variances.

• Ensure compliance with approved recipes, portion sizes, service standards, company policies, and SOPs.

• Maintain food safety, personal hygiene, sanitation, and workplace safety standards.

• Train, guide, and motivate employees to improve productivity, service quality, and operational efficiency.

• Coordinate with Head Office departments, including Operations, HR & Administration, Accounts & Finance, Supply Chain Management, Marketing, and IT.

• Submit regular sales, stock, manpower, wastage, customer service, and operational reports.

• Safeguard company assets and promptly report major incidents, irregularities, or operational risks to Management.

• Perform any other duties assigned by Management.

• Competitive salary based on experience and suitability.

• Salary review based on performance.

• Festival bonuses as per company policy.

• Subsidized meals and snacks.

• Performance-based incentives, where applicable.

• Training and career development opportunities.

• Other benefits as per company policy.